Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.


How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

Corked or faulty bottles will be refunded up to a maximum of 6 months after the purchase date, provided evidence is given of the fault.

Items returned must:

  • Be in their original condition eg unopened, undamaged
  • In the original packaging


Are there any charges for return?

  • There are no charges for return


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • The availability of the Goods will be checked after we have received your Order. If, for any reason, at any point before delivery of the Goods to you, we are unable to fulfil your Order (or any part thereof), we will advise you of this and, if we have already debited your payment card, the appropriate amount will be credited to the card or account used to place your Order.